1.1 Create message
1.2 Recommendations for writing message texts
1.3 Criteria for the choice of priority
1.4 Information on priority 1 messages outside regular support hours
1.5 Saving SAP log on data in secure area
1.6 What happens next?
2.1 How do I answer queries on a support message?
2.2 Supplying additional information is always possible
2.3 Will my message be closed automatically if I fail to react?
2.4 What happens next?
3.1 I am satisfied with the solution. How do I close the message?
3.2 I am not satisfied with the solution. How do I return the message?
3.3 Supplying additional information is always possible
3.4 Will my message be closed automatically if I fail to react?
3.5 What happens next?
4.1 What does this status mean?
4.2 Supplying additional information is alway possible
4.3 What happens next?
5.1 Is it possible to re-open a closed message?
6.1 Overview how messages are processed
6.2 Which message status are there?
6.3 When will messages be closed automatically?
6.4 When will I receive notifications? An overview of e-mail communication
6.5 User accounts / authorisations of S-users on SAP-Marketplace
6.6 Login with SSO certificate from SAP Service Marketplace
7.1 Message overview
7.2 Filtering and sorting the message overview
7.3 Searching for messages
7.4 Saving message searches / carrying out saved searches
7.5 Favorites
7.6 Managing substitutes
7.7 Optional: Display all messages sent by my organization
