We process a great number of customer messages. In order to be able to provide a superior service we have to keep the number of messages we actively monitor to a minimum. That is why messages of the status customer action or proposed solution are closed automatically after a certain amount of time.
A message in the status proposed solution will be closed automatically if it is not answered within a certain period of time depending on its priority (status „Sent to Support“). The following table provides an overview of the pertaining time periods.
| Message Priority | automatically closed after… |
|---|---|
| Priority 1 | 14 days |
| Priority 2 | 21 days |
| Priority 3 | 30 days |
| Priority 4 | 30 days |